Privacy Statement

When you use our services, you're trusting us with your information. We understand this is a big responsibility and work hard to protect your information. This Privacy Policy is meant to help you understand what information we collect as you are using our services, why we collect it, and how it is updated, managed, exported, and deleted.

We collect information about you from your account applications, online form submissions, our transactions with you, and from third parties as required and permitted by law. We use your information only to service your account and to price products that meet your needs as you have described them to us. We do not share your information with nonaffiliated third parties other than as necessary to service your account and provide the products you demand from us. When we disclose your information to third parties to perform services for us, we require that they protect your information and use it only for the purpose it was disclosed. We do not sell your information to third parties. We maintain physical, electronic and procedural safeguards to protect your information.

When you create an Account, you provide us with personal information that includes your name and a password. You can also choose to add a phone number or payment information to your account. Even if you aren’t signed in to your Account, you might choose to provide us with information — like an email address to receive updates about our products or services.

We collect information about the apps, browsers, and devices you use to access RF Ralston services, which helps us improve our services and provide new product features. The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request. We collect this information when a service on your device contacts our servers — for example, when you access an RF Ralstonl app or when a service checks for automatic updates. This information includes things like your device type, carrier name, crash reports, and which version of our app you've installed. We collect information about your activity in our services, which we use to do things like recommend a product you might like. The activity information we collect may include: Terms you search for, Purchase activity, Activity on third-party sites and apps that use our services. We collect information about your location when you use our services, which helps us offer features like shipping rate calculation or product ordering lead time information. Your location can be determined with varying degrees of accuracy by: IP Address, Sensor data from your device, Information about things near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices. We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.

We use the information we collect from all our services for the following purposes: Provide our services, Maintain & improve our services, Develop new services, Provide personalized services, including content and ads, Measure performance, Communicate with you, and Protect RF Ralston, our users, and the public.

We use your information to deliver our services, like processing the terms you search for in order to return results or helping you share content by suggesting recipients from your contacts. We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for example, understanding which search terms are most frequently misspelled helps us improve spell-check features used across our services. We use the information we collect in existing services to help us develop new ones. For example, understanding how people navigate through our web app, to help us design and develop new navigation paths that makes content in high-demand more accessible. We use the information we collect to customize our services for you, including providing recommendations, personalized content, and customized search results. We use data for analytics and measurement to understand how our services are used. For example, we analyze data about your visits to our sites to do things like optimize product design. And we also use data about the ads and content you interact with to help us understand the performance of our content pages and ad campaigns. We use a variety of tools to do this, including Google Analytics. When you visit sites that use Google Analytics, Google and a Google Analytics customer may link information about your activity from that site with activity from other sites that use our ad services. We use information we collect, like your email address, to interact with you directly. For example, we may send you a notification if we detect suspicious activity, like an attempt to sign in to your RF Ralston Account from an unusual location. Or we may let you know about upcoming changes or improvements to our services. And if you contact RF Ralston, we’ll keep a record of your request in order to help solve any issues you might be facing. We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm RF Ralston, our users, or the public. We use different technologies and algorithms to recognize patterns in data and to process your information for these purposes. We use automated systems that analyze your information to provide you with things like customized search results, personalized content, or other features tailored to how you use our services. And we analyze your information to help us detect abuse such as spam, malware, and illegal content. We'll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy

We do not share your personal information with companies, organizations, or individuals outside of RF Ralston except in the following cases:

We'll share personal information outside of RF Ralston when we have your consent. For example, if you place an order for a non-standard product, in some cases, we'll share your information with a business partner to help fill your order request. We'll ask for your explicit consent to share any sensitive personal information. We'll share personal information with system and domain administrators. They may be able to: Access and retain information stored in your account, like your order history, View statistics regarding your account, Change your account password, Suspend or terminate your account access, Receive your account information in order to satisfy applicable law, regulation, legal process, or enforceable governmental request, Restrict your ability to delete or edit your information or your privacy settings. We provide personal information to our affiliates and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. For example, we use service providers to help us with customer support. We will share personal information outside of RF Ralston if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to: Meet any applicable law, regulation, legal process, or enforceable governmental request, Enforce applicable Terms of Service, including investigation of potential violations, Detect, prevent, or otherwise address fraud, security, or technical issues, Protect against harm to the rights, property or safety of RF Ralston, our users, or the public as required or permitted by law. If RF Ralston is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

All RF Ralston services are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.

We work hard to protect you and RF Ralston from unauthorized access, alteration, disclosure, or destruction of information we hold, including: We use encryption to keep your data private while in transit, We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems, We restrict access to personal information to RF Ralston employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

This Privacy Policy applies to all of the services offered by Lodging Access Systems Inc. and its affiliates, including services offered on third-party sites, such as shipping rate calculation services, financial book-keeping services, and payment processing services.

This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this Privacy Policy. This Privacy Policy doesn’t apply to: The information practices of other companies and organizations that advertise our services, Services offered by other companies or individuals, including products or sites that may include RF Ralston services, be displayed to you in search results, or be linked to or from our services.

We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published. If changes are significant, we'll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).